Privacy Policy

Genco Insurance Services Ltd.

Address:221 18th Street SE
Calgary, AB, T2E 6J5

Service Phone: 1-888-499-6116
Fax: 1-888-716-2419
Text Communication: (825) 250-3908

Introduction

Genco Insurance Services Ltd. ("we", "us", or "our") is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Collection of Personal Information

We may collect the following types of personal information from you:

Contact Information: Name, address, phone number, email address
Identification Information: Date of birth, driver's license number, Social Insurance Number
Insurance Information: Policy details, claims history, payment information
Communication Records: Emails, text messages, call logs

Use of Personal Information

We use your personal information for the following purposes:

To provide insurance services, including policy administration, underwriting, and claims processing
To communicate with you regarding your insurance policy, including appointment confirmations, updates, and reminders
To comply with legal and regulatory requirements
To improve our services and customer experience

Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as IT support, payment processing, and communication services.
Legal Requirements: We may disclose your information to comply with legal or regulatory obligations, such as court orders or government requests.
Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the new entity.

Text Communication and A2P Compliance

We use the phone number (825) 250-3908 to send text messages for client communication and appointment confirmations. By providing your mobile number, you consent to receive text messages from us. Message and data rates may apply. You can opt-out of receiving text messages at any time by replying "STOP" to any message or contacting us directly.

Security of Personal Information

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, and loss. These measures include:

Implementing physical, technical, and administrative security controls
Regularly reviewing and updating our security practices
Training our employees on the importance of privacy and security

Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements. Once your information is no longer needed, we will securely destroy or anonymize it.

Your Rights and Choices

You have the right to:

Access your personal information and request corrections if it is inaccurate or incomplete
Withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions
File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Genco Insurance Services Ltd.
221 18th Street SE
Calgary, AB, T2E 6J5
Service Phone: 1-888-499-6116
Fax: 1-888-716-2419
Text Communication: (825) 250-3908
Email: mchapman@gencoservices.ca

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the date of the latest revision.

Effective Date: July 22, 2024